terms & policies
1. General
These Terms & Policies govern all purchases from Check-in Official / Next Owner (“we”, “us”, “our”). By placing an order, the customer agrees to these terms.
2. Products
All items are pre-owned / second-hand luxury goods. We authenticate every item before listing. Descriptions and photos are provided in good faith. Slight signs of wear consistent with pre-owned condition may be present.
3. Orders & Payment
Orders are confirmed only after full payment is received. Prices are quoted in HKD (or other currency as displayed) and are subject to change until payment is completed.
4. Shipping & Fulfilment
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Hong Kong orders: 1–3 business days
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Taiwan & other Asia-Pacific orders: 5–12 business days
Risk of loss passes to the customer upon delivery by the courier.
5. Returns & Refunds
Due to the nature of pre-owned luxury goods, returns are accepted only if the item is significantly not as described or authenticity is disputed with valid evidence. Requests must be made within 3 days of receipt. Return shipping costs are borne by the customer unless the error is ours.
6. Authenticity
We stand behind the authenticity of every item we sell. If an item is proven not authentic by a mutually agreed independent authenticator, a full refund will be issued.
7. Limitation of Liability
Our liability is limited to the purchase price of the item. We are not liable for indirect, incidental or consequential losses.
8. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong. Your order will be processed by Masson Digital in accordance with Hong Kong law. The courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
9. Contact
For any questions regarding these terms, please contact us through our official channels.